Why weren’t you able to retrieve my credit report?

A credit check was performed when you started the application based on the name, address, and birthday you provided. If there are any mistakes in these factors, it may impede our ability to get a soft credit report from the credit bureau(s). 

In addition, if you've placed a security freeze on your credit report, it may impede our ability to gather the necessary information to perform our credit check. 

You may contact Transunion directly for any issues with your credit report. The quickest and easiest way is via their website, but you can also reach them by phone at (800) 916-8800 toll-free, or by mail at:

Transunion Consumer SolutionsP.O Box 2000Chester, PA 19061

Articles in this section

• Are the personal loan rates fixed or variable?
• Can a personal loan or Upgrade Card be used for school?
• Can I apply by mail?
• Can I apply for another personal loan through Upgrade?
• Can I change my instructions?
• Can I include additional income?
• Can I include household income on my application?
• Can I increase my loan amount after I’ve already selected an offer?
• Can I mail my documents to you instead?
• Can I use my entire loan to pay off my credit cards?