Why would you deny me if I was pre-approved?

Receiving a pre-approval letter means that you have met the minimum borrowing requirements based on information obtained from your credit report. The pre-approval process doesn’t take into account other factors that we collect from your online application, such as employment and income, and these factors all impact your eligibility to qualify for a loan and rates you may receive. For more information, please turn to the back of your pre-approval letter.

In order to better understand why your loan application was not approved, you can review the adverse action notice that was provided to you by signing in to your Upgrade Account and click on the link provided.

You are welcome to re-apply with us again in 30 days if you feel your financial situation has changed.

Articles in this section

• Are the personal loan rates fixed or variable?
• Can a personal loan or Upgrade Card be used for school?
• Can I apply by mail?
• Can I apply for another personal loan through Upgrade?
• Can I change my instructions?
• Can I include additional income?
• Can I include household income on my application?
• Can I increase my loan amount after I’ve already selected an offer?
• Can I mail my documents to you instead?
• Can I use my entire loan to pay off my credit cards?