Managing your card: Account servicing
How do I report my card lost, damaged or stolen? |
|---|
You can report your Upgrade OneCard lost, damaged or stolen by calling us at 844-549-6010, 24 hours a day, 7 days a week. |
How do I make updates to Autopay? |
|---|
Making changes is quick and easy — here's how: • Sign in to your Account Dashboard and go to Payments. • Select Manage Autopay. To update Autopay: • Tap Update to start editing. • Change your payment amount, payment source, or both. • Confirm your changes. You'll get a confirmation once everything's saved. To turn off Autopay: • Tap the Autopay on/off toggle, then tap Update. • Tap Turn off to confirm. You'll get confirmation once it's done. |
How do I lock / unlock my card? |
|---|
If you need to lock or unlock your Upgrade OneCard, Call us at (844) 549-6010 during regular business hours to lock or unlock your card. |
Can I add an authorized user to my Upgrade OneCard? |
|---|
Not at this time. |
How do I report a transaction I don’t recognize on my Upgrade OneCard? |
|---|
If you have a question about a transaction on your account, call us at (844) 633-0740. |
Can I do a balance transfer to my Upgrade Card? |
|---|
Balance transfers aren't available right now, but they're coming. When the feature is live, you can request one right from your Account Dashboard. |