What if my Upgrade Visa® Debit Card is lost or stolen?
We are here to help! If your debit card was misplaced, lost, or stolen, you can lock it in the mobile app or from your account to keep anyone else from using it. To lock your card:
- Sign in to your Upgrade Account
- Select Manage Debit Card from the menu
- Select Lock
You’ll also have the option to report your card as lost, stolen, or damaged and request a replacement card. Once your card is reported as lost or stolen or you lock your card, you can no longer use that card. You should receive your replacement card in the mail in 7–10 business days after you request it.
Articles in this section
- Are there any fees associated with my Rewards Checking Plus / Preferred account?
- Are there any fees to use Mobile Deposit?
- Are there limits to deposits using Mobile Deposit?
- Can a deposit be canceled once it is submitted through Mobile Deposit?
- Can anybody have a Rewards Checking Plus / Preferred account?
- Can I deposit a check via Mobile Deposit to be applied to my personal loan or Upgrade Card?
- Do I receive statements for my Rewards Checking Plus / Preferred account?
- Does Rewards Checking Plus / Preferred have a mobile app?
- How can I access the Mobile Deposit service?
- How can I earn cash back with my Rewards Checking Plus account?