[Customer Only] What if I’m unsatisfied with the end result of my contractor’s home improvement project?

If you have any concerns, the Upgrade Home Improvement platform is designed so that, at the time your contractor requests any payment, you can decline the request.

In the event that you are dissatisfied with the end result, we recommend that you discuss the project directly with your contractor.

In the event that you have a dispute after a payment has been processed, you may contact our dispute team at (844) 786-0324 for support.

Reminder: It’s important that you regularly check the inbox of the email you have on file with Upgrade during the project. Contractor payment requests that go without response for (2) business days (including the day of submission of the request, if submitted prior to 5pm ET on a business day) will result in the payment being confirmed and processed as requested.

Articles in this section

• [Customer Only] Am I able to apply for additional funding if more is required to complete my home improvement project?
• [Customer Only] After my Home Improvement Loan is approved, what am I supposed to do?
• [Customer Only] Are the Home Improvement Loan rates fixed or variable?
• [Customer Only] Can I use a cosigner if I don’t qualify for the Home Improvement Loan?
• [Customer Only] Do I have to be the owner of the property in order to use Upgrade Home Improvement?
• [Customer Only] Is collateral required to get a Home Improvement Loan?
• [Customer Only] What if I end up not using the full amount of the Home Improvement Loan that I was approved for?
• [Customer Only] What if I’m unsatisfied with the end result of my contractor’s home improvement project?
• [Customer Only] What types of plans/rates does Upgrade Home Improvement offer?
• [Customer Only] When is my first payment due for my Home Improvement Loan?