COVID-19 help for Upgrade customers

If you are experiencing a hardship or having trouble making your payments due to COVID-19 (coronavirus), Upgrade is here for you. Please sign in to your Upgrade account for additional information about payment options that may be available to you.

Articles in this section

• Why did I receive a Flex Pay refund via Zelle?
• Am I able to pay by phone?
• Are there any late fees?
• Are there any prepayment fees?
• Can I cancel my scheduled payment?
• Can I change my payment due date?
• Can I lower my monthly payment?
• Can I pay by check?
• Can I pay off my loan early?
• COVID-19 help for Upgrade customers