Late Payments

If you’re having trouble making your monthly payment or feel like you might miss a payment,  please give us a call as soon as possible to speak with a dedicated team member. We can be reached at (844) 899-9931, Monday - Friday 5AM - 7PM PT, Saturday & Sunday 6AM - 5PM PT.

Please keep in mind that we may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report and may impact your credit score.

Articles in this section

• Why did I receive a Flex Pay refund via Zelle?
• Am I able to pay by phone?
• Are there any late fees?
• Are there any prepayment fees?
• Can I cancel my scheduled payment?
• Can I change my payment due date?
• Can I lower my monthly payment?
• Can I pay by check?
• Can I pay off my loan early?
• COVID-19 help for Upgrade customers