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How do I dispute a charge on my Upgrade Visa® Debit Card?

We can assist you with a dispute on your Upgrade Visa® Debit Card!  To assist with your disputes please have the following information ready to go!

  • Your debit card number
  • Transaction details - Date, amount, and merchant name for the disputed charge
  • Supporting documentation - Any receipts, emails, or correspondence with the merchant
  • Brief explanation - Why you believe the charge is incorrect or unauthorized

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