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Do I need to continue making payments if I live in a FEMA-declared disaster area?

Your safety and well-being are our top priorities. We understand that during times of disaster, managing finances may feel like a distant concern. Please know that we're here to help ease any worries about your Upgrade account, so you can focus on what matters most.

Whether you are affected by a natural disaster (such as hurricanes, floods, wildfires, earthquakes, tornadoes, etc.) or other FEMA-declared emergencies, you can access your account anytime, anywhere through our Upgrade Mobile App or online dashboard, making it easier for you to stay on top of things. To provide extra peace of mind, we recommend setting up automatic payments. This simple step can help protect your financial health, especially during challenging times.

To ensure we can always reach you if needed, please take a moment to confirm your contact information is up to date. Additionally, securely storing digital copies of your important financial documents can make it easier to access information when you need it most.

If you're facing financial challenges due to a disaster, please remember that you're not alone. Our compassionate support team is here for you at (844) 558-5687, Monday - Friday 5AM - 7PM PT and Saturday - Sunday 6AM - 5PM PT. We’re here to offer you steady support with your financial needs, especially when times are tough. You can count on us to stand by you and help make things a little easier.

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