Payments & Billing
- Why did I receive a Flex Pay refund via Zelle?
- Am I able to pay by phone?
- Are there any late fees?
- Are there any prepayment fees?
- Can I cancel my scheduled payment?
- Can I change my payment due date?
- Can I lower my monthly payment?
- Can I pay by check?
- Can I pay off my loan early?
- COVID-19 help for Upgrade customers
- Debit Card Payment Terms and Conditions
- Debt Settlement Companies
- How do I cancel an EarlyPay payment?
- How do I change my bank account information?
- How do I change my contact information?
- How do I change my email address?
- How do I change my password?
- How do I close my account?
- How do I find my payoff amount?
- How do I make a payment?
- How do I pay back the balance on my Upgrade Card?
- How do I reset my password?
- How do I set up automated EarlyPay payments?
- I'm having trouble logging in
- Is there any benefit in paying off my personal loan or Upgrade Card early?
- Late Payments
- What if I’m unable to make my monthly payment because of my student loans?
- What if I’m unable to make my monthly payment?
- What is autopay?
- What is EarlyPay?
- What is the difference between my Statement Close Date and my Monthly Payment Date?
- When is my first monthly payment due?
- Where can I locate my account number?
- Where do I locate the actual amount that will be placed in my bank account after the origination fee?