Customer service representatives can be reached via the platform by clicking on the "Need Help?" tab on the right side of your screen, by emailing support@urewards.com, or by calling (678) 718-1853.

Yes, you can add additional users to your RevUp Rewards account. However, there can be only one account administrator per account who can redeem points.

Dealerships can qualify for three tiers of rewards - bronze, silver, and gold - and move up and down between the tiers depending on quarterly sales performance. A higher tier will result in a higher rewards points multiplier.

Your respective tier is determined by the two factors below. Please note that each tier has different thresholds, and the thresholds for both factors need to be met to earn the rewards multiplier for the respective tier.

• A minimum number of contracts funded per quarter, and

• The book-to-look minimum for that quarter
  

At the end of each quarter, your dealership’s rewards earning multiplier will be determined by whether or not you met both criteria.

As an example, if your dealership funds “X” number of contracts in Q1 - then you’re on your way to achieving the Silver tier! If you then also meet the book-to-look minimum for the Silver tier in Q1, you’ll earn points at the Silver tier.

However, if you only meet the book-to-look minimum for the Bronze tier in Q1, you’ll earn points at that lower Bronze tier. Both the number of contracts AND book-to-look minimum must be met to achieve points at a tier.

So, in the same example, if you meet the book-to-look minimum for the Gold tier in Q1, but you only meet the Silver tier for the number of contracts funded, you’ll earn quarterly points at the Silver rewards multiplier tier.

After points have been issued to an individual participant using the RevUp Rewards website, the recipient will receive an email to the address tied to your user account.

To redeem RevUp Rewards points, account holders access the exclusive RevUp Rewards collection online. The RevUp Rewards collection can be accessed by clicking on the "Shop" button on your RevUp Rewards Account homepage. Upon accessing the rewards website, recipients will enjoy shopping a large selection of items in wide-ranging categories.

An individual account holder may check their points balance by logging in to the RevUp Rewards website, by emailing support@urewards.com, or by calling (678) 718-1853.

RevUp Rewards customer service representatives are happy to take orders via email by emailing support@urewards.com or by phone at (678) 718-1853. When placing a merchandise order, please provide your account number, as well as the item numbers for the products to be ordered. Reward collection item numbers are available when browsing the collection online.

RevUp Rewards customer service representatives are happy to take orders via email by emailing support@urewards.com or by phone at (678) 718-1853. When placing a merchandise order, please provide your account number, as well as the item numbers for the products to be ordered.

In most programs, shipping, handling, and taxes are inclusive of the total point price of the rewards. This ensures a delivered cost to participants and no supplemental payment will be necessary. If participants do not have enough points to redeem for the reward they want, they may purchase additional points with a credit card and top up their balance.

Items that are in stock will be shipped via a standard ground service or a common carrier (larger items). Items that are shipped directly from the manufacturer will be shipped according to the manufacturer's shipping guidelines.

Reward merchandise ordered with RevUp Rewards Points is backed by the world class customer service offered by Rewardian. While it is not possible to return reward merchandise and receive cash back, account holders may return unused merchandise purchased with the RevUp Rewards points and receive credit back on their RevUp Rewards points account used for the purchase within 30 days of item shipment.

Processing: Once an order is placed, order status appears as “processing”.
On Hold: means the order is being verified and checked for accuracy.
Customer service will contact you if more information is needed to process your order.
Processed: means the order has been verified and is waiting for shipment.
Shipped: means the order has been shipped from the warehouse.
Cancelled: means that the order has been cancelled and points have been returned.

Simply click the Forgot Password link on the RevUp Rewards login page. A password reset link will be emailed to your email address on file in a few minutes. Click the link and follow the instructions on screen.

You may contact customer service through the online support function in your account or you can send an email to support@urewards.com.

Customer support representatives are available Monday-Friday, and will respond to email or online support requests within 24-48 hours.