Skip to content

Terms and Conditions for SMS

Account Alerts Terms and Conditions

This is an SMS (Short Messaging Service) program maintained by Upgrade to provide alerts for your account activity. If you have any questions or concerns about sending and/or receiving SMS messages, please use our company information below to contact us for additional support.

Program Terms and Conditions

This is a standard-rate recurring SMS program and message and data rates may apply. Frequency of messages may vary depending on account activity.

How do I get help information from the message service?

Text the word HELP to 31309 or call 1-855-997-3100 at any time to receive customer support information.

How do I discontinue receiving SMS messages?

Send STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to 31309 to opt-out from all SMS messaging.

Do I need to provide consent to use your messaging service?

Yes. Customers will receive messages from Upgrade after agreeing to SMS notifications from our website. Consent to receive text messages is not required as a condition of purchasing any goods or services. Texts may be sent using an automatic telephone dialing system.

What is the privacy policy for this messaging service?

For more information on how Upgrade collects, aggregates and uses the information provided by you through our website, please visit our privacy policy.

Who do I contact for help?

For contact information, please contact 1-855-997-3100.

Supported Carriers

Carriers are not liable for delayed or undelivered messages. The following carriers support Upgrade Notifications:

Alltell, AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, Nextel, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross/Sprocket, Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Celluar), Illinois Valley Cellular, Immix (Keystone Wireless/PC Management), Inland Cellular, iWireless, Mobi PCS, Mosaic, MTPCS/Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, Simmetry, South Canaan/CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Aliant Mobility, Bell Mobility, Fido, MTS Mobility, NorthernTel Mobility, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile.

T-Mobile is not liable for delayed or undelivered messages.