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Cash Back Rewards Program

Terms and Conditions

Last Revised: July 28, 2026

The Cash Back Rewards Program (“Program”) allows eligible credit card customers through Upgrade, including but not limited to OneCard, or other eligible credit card programs through Upgrade, (each a “Card”) to earn cash rewards (“rewards”) as described below and subject to these Program Terms and Conditions (“Terms and Conditions”) and the Cardholder Agreement, which is incorporated herein by reference. These Terms and Conditions set forth the terms and conditions under which Upgrade, Inc. (“Upgrade” or “we”) makes the Program available to you, as a customer (“You”). Rewards associated with the Card are provided and administered solely by Upgrade.

By participating in the Program, You acknowledge that You have read, understood, and agree to be bound by the Terms and Conditions herein:

  1. How You Earn Rewards. You earn rewards based on the percentage(s) provided for Your enrolled Card Program (“Rewards”). You accrue Rewards when You make eligible Card Purchases, as defined in your Card Account Agreement, with Your Card. Please see "How to Redeem Rewards" below for more information on how to redeem Your Rewards. You may be offered, from time to time, in our sole discretion the ability via a promotional offer to earn rewards on other eligible transactions. Promotions may not be available to all Card customers.
  2. What Card Purchases are Eligible. For eligible Card Purchases, Rewards will appear in the Rewards section of Your dashboard once the transactions have settled. For Card purchases to be eligible, the transactions must have settled. Card purchases that are canceled, refunded, returned to the merchant, or that otherwise failed to process or were reversed, credited, or returned for any reason will not generate rewards or such rewards will be deducted from your Rewards balance. This may result in a negative Rewards balance.  Other transactions that are not eligible include, but are not limited to, balance transfers, cash advances, the purchase of checks, financial products, promotional merchandise, foreign currency, money orders, other monetary instruments or similar, debt repayment, account funding, transfers to Your bank, transactions executed for the sole purpose of transferring funds to another account maintained or controlled by the same consumer, interest assessed on eligible Purchases, other non-purchase transactions, purchases converted to certain non-rewards eligible Flexible Repayment Plan(s) or converted to certain non-rewards eligible Flexible Repayment Plan(s) loan(s), or disputed or fraudulent transactions. Please refer to your Card Account Agreement for what transactions constitute purchases.
  3. Merchant Codes for Category Rewards. For enrolled Card Programs that offer specific rewards for select categories, You can earn those rewards for Card purchases made in those categories. Merchants are assigned a merchant code based on the kinds of products and services they primarily sell. Upgrade utilizes merchant codes to determine categories for purposes of making rewards offers to You. However, some Purchases may not earn Rewards due to the individual merchant’s assigned merchant code, and Upgrade does not guarantee or control what merchant code is assigned to an individual merchant or that a purchase at a specific merchant will earn Rewards.
  4. How to Redeem Rewards. Your accrued Rewards back on eligible purchases will generally be applied to your Card Account Rewards balance after the end of your current billing cycle. Methods of redemption may be made available to You in Upgrade’s sole discretion, pursuant to these terms. If available on your Card Account, You may elect to redeem Your Rewards as a statement credit or, if Your Card balance is paid in full, we may make available to you, in our sole discretion, the ability to transfer Rewards to Your bank account authorized for Your Upgrade Card repayment, or an Upgrade checking account. Your Card Account must be in good standing in order to redeem Rewards. At Upgrade’s sole option, we may make available, from time to time, the ability to elect a specific amount of eligible Rewards for redemption. Upgrade may change this option at any time. If this option is not available to You, only Your entire eligible Rewards balance will be available for redemption. It may take up to fourteen (14) calendar days for funds to be deposited into Your bank account. If You elect to redeem Your accrued Rewards as a statement credit to Your Card Account balance, the amount You elect to redeem will generally be applied to Your Card Account balance on that same day if the redemption request is before 11 PM PT, but it may take up to three (3) calendar days after You complete Your redemption for the statement credit to appear on Your account. Rewards applied to your Card balance may not reduce the amount of your minimum monthly payment due. Rewards are a gratuity and not your property until redeemed.  Additionally, rewards can’t be transferred by operation of law, such as by inheritance, in bankruptcy or in connection with a divorce.
  5. Changes to the Program. Upgrade may revise these Terms and Conditions from time to time. The revised version will be effective at the time it is posted at this webpage, provided that we will notify You of any change when required by applicable law. Please regularly check this webpage so You are aware of any changes. By continuing to use Your Card after the effective date of any changes, You thereby agree to such changes.
  6. Closing Your Account. If Cross River Bank closes Your Card account for any reason as permitted in Your Account Agreement, any unredeemed rewards will be forfeited. If You elect to close Your Card Account, You will be given an opportunity to redeem any eligible Rewards prior to closing Your account.
  7. How You Could Lose Your Rewards. Upgrade may, in its sole discretion and consistent with the terms of the Account Agreement, decline to allow You to accrue or redeem rewards, if, for example, for accounts that Upgrade determines show signs of fraud, misuse or abuse, accounts that are no longer in good standing or for accounts that are past due, delinquent or closed for any reason.
  8. Additional Terms. Rewards cannot be sold, attached, seized, levied upon, pledged or transferred under any circumstances including, without limitation, by operation of law, upon death, or in connection with any dispute or legal proceeding. We may assign our rights and obligations under these Terms and Conditions to a third party, who will then be entitled to any of our rights that we assign to them.
  9. Communications. We may send communications about this program to you at any mailing, email address in our records or through Your Account Dashboard.
  10. Warranty Disclaimer; Limitation of Liability. The Program and any Program content is provided “as is.” Upgrade, Cross River Bank, and their respective affiliates, directors, officers, employees, agents or contractors (together, “Upgrade Parties”) make no representations or warranties concerning the Program or any Program content, either express or implied, including, without limitations, warranties of title, merchantability, fitness for intended use or a particular purpose, non-infringement, and otherwise arising by law, custom, usage, trade practice, course of dealing or course of performance. Upgrade Parties do not warrant that the functionality or availability of the Program and any Program content will be uninterrupted or error-free, that defects will be corrected, or that they will be free of viruses or other harmful components. IN NO EVENT WILL UPGRADE PARTIES BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, OR ANY OTHER SPECIAL, CONSEQUENTIAL, INCIDENTAL, DAMAGES, INJURY, CLAIM, OR LIABILITY OF ANY KIND ARISING FROM YOUR USE OF THE PROGRAM, EVEN IF THE UPGRADE PARTIES ARE AWARE OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT ALLOWED BY APPLICABLE LAW, UPGRADE PARTIES’ LIABILITY TO YOU FOR ANY CAUSE OF ACTION REGARDLESS OF FORM WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU.
  11. Choice of Law; Jurisdiction and Venue. Except as set forth in the Arbitration Provision, these Terms and Conditions shall be governed by the laws of the State of California without regard to any conflict of laws provision. You irrevocably consent to the exclusive jurisdiction and venue of the United States District Court for the Northern District of California in connection with any dispute or the enforcement of any right arising from these Terms and Conditions.
  12. Termination of Program. These Terms and Conditions are effective upon Your participation in the Program and will remain in effect until termination of Your related Account Agreement. Termination will not prejudice either Your or Upgrade’s remedies at law or in equity.
  13. Tax: Tax Documentation. You will be solely responsible for any and all tax liability arising out of the rewards. Please consult Your tax advisor.